Knowledge Base Article: The help file crashes and/or freezes when using the search or index

The help file crashes and/or freezes when using the search or index

Fix: Help crashes / freezes when searching

unable display help file html blank pages freeze crash search index HelpMaster freezes crashes helpfile

HelpMaster

Known error

12/16/2005 12:00:00 AM

8/22/2017 9:56:42 AM

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Applies to

  • HelpMaster - All versions

Summary

  • The Helpfile freezes / crashes when performing a search, or using the index.

Symptoms

  • Performing a search from the "Search" tab freezes the help file when the help file is launched from within HelpMaster.

Resolution

  • Try the following:

  1. Open Windows Explorer and navigate to 'C:\Users\[username]\AppData\Roaming\Microsoft\HTML Help\'

    [image]

  2. Delete the hh.dat file. This file sometimes gets corrupt and causes the Helpfile to freeze/crash. This file is automatically generated by the Microsoft help system to store session data such as last topic, window dimensions, etc. It will automatically be re-created the next time you open the help system.

  3. Clear your Internet Explorer temporary files folder/cache. Open IE and navigate to the "Internet Options (settings icon) > General (tab) > Browsing history (section)" and click thew "Delete" button and then "Delete" again.

    [image]

  4. If the above fails to resolve the issue then please open the HelpMaster help file from the Windows start menu, "Start (Windows icon) > All Programs (menu folder) > HelpMaster xx.xx.xx (menu folder) > HelpMaster Help File (shortcut)".

Further information

  • Please contact PRD Software for further information and assistance if this issue continues