Knowledge Base Article: HelpMaster crashes on startup with error "Unable to load DLL 'mozglue'"

HelpMaster crashes on startup with error "Unable to load DLL 'mozglue'"

Known error:12 - Mozglue

crash startup mozglue gecko mozilla

HelpMaster

Known error

2/06/2019 4:20:10 PM

10/07/2019 8:21:40 AM

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HelpMaster crashes on startup with the following error:

 

  • Error Description: System.DllNotFoundException: Unable to load DLL 'mozglue': The specified module could not be found.

 

This is due to a missing dependency and can be resolved by installing the "Microsoft Visual C++ 2013 Redistributable

https://support.microsoft.com/en-us/help/3179560/update-for-visual-c-2013-and-visual-c-redistributable-package

 

Install the correct bit version for your operating system. ie. 64 bit for 64 bit Windows etc.

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