Knowledge Base Article: Exchange permissions requirements for the HelpMaster Email Manager service account.

Exchange permissions requirements for the HelpMaster Email Manager service account.

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Exchange server 2013 2016 permissions requirements HelpMaster Email Manager service account impersonation role UserApplication ApplicationImpersonation

HelpMaster > All Services > Email Manager Service > Configuration

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5/23/2018 12:38:07 PM

5/23/2018 1:14:06 PM

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Applies to

HelpMaster Email Manager ALL vesions
Exchange Server 2013 or above

Summary

For the HelpMaster Email Manager service to be able to fully utilize Exchange Server mailboxes via an Outlook profile, it requires additional Role Based Access Control permissions to act on behalf of the Exchange mailbox. This is in addition to the Email Manager Service Logon Account requiring the standard "FULL" and "Send As" (&/or "Send on Behalf Of") delegation of permissions to any Exchange mailboxes that need to be scanned by the Email Manager service.

Symptoms 

The Email Manager service Event Log may report that it cannot access a particular Exchange mailbox or it's 'Folder ID' which is an ID generated by HelpMaster to identify each mailbox that is being utilized. This may occur even if the Email Manager Service Logon Account already has "FULL" and "Send As" (&/or "Send on Behalf Of") permissions to any of the selected Exchange mailboxes.

Resolution

The solution is to grant the Email Manager Service Logon Account, Exchange Role Based Access to the ApplicationImpersonation and UserApplication roles as outlined in the Microsoft Technet articles below.

Further Information

Understanding Role Based Access Control

Microsoft Technet ApplicationImpersonation role

Microsoft Technet UserApplication role

Please contact PRD Software for any further information about this issue.

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