Knowledge Base Article: Updating to the new HelpMaster v17 web portal

Updating to the new HelpMaster v17 web portal

Web Portal:5

Updating to the new HelpMaster v17 web portal upgrading interface site Virtual Directory not showing

HelpMaster > Web Portal > Install

Web Portal

12/18/2017 2:47:49 PM

12/18/2017 3:10:14 PM

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Applies to

HelpMaster v17

Summary

Updating your HelpMaster v16 or earlier Web Interface to the HelpMaster v17 Web portal cannot be done with an in-place upgrade because the new v17 web portal is completely new and incompatible with previous versions.

Symptoms 

If you attempt to use the v17 HelpMaster Web Setup utility to upgrade your older HelpMaster Web Interface, the previous Web Interface will not show up after selecting the "Upgrade an existing instance of the HelpMaster web interface". This feature is purely for future upgrades of the HelpMaster v17 web portal.

Resolution

The new HelpMaster v17 web portal must be deployed by selecting the "Create a new instance of the HelpMaster web interface" option. This new deployment will not affect the previous version at all as long as a different "Web Site root path" is selected and the "Port Number" / "Host Name" combination is unique and not the same as the older Web Interface.

Further Information

Please contact PRD Software for further information about this issue.

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