Knowledge Base Article: Troubleshooting the HelpMaster web portal

Troubleshooting the HelpMaster web portal

Web Interface:4

web portal iis server error web.config permissions app pool identity

HelpMaster > Web Portal

Web Interface

12/1/2017 10:17:17 AM

12/1/2017 11:12:37 AM

Average Rating (from {{model.ratings}} ratings)
0 Attachments
0 See Also Links

Applies to

  • HelpMaster v17 - Web Portal

Symptoms

The HelpMaster web portal does not display correctly, or at all. The browser reports various IIS errors including:

  • 500.19 Internal Server Error

  • Server Error in '/' Application

Things to try

Many web issues are caused by the following things:

  1. Insufficient permissions to access required resources (The HelpMaster SQL Server database, IIS file system, Active Directory etc.)

  2. Incorrect IIS configuration and/or Windows components

 

Insufficient Permissions

Ensure that the Windows account that you are using for the IIS application pool has sufficient permission to access the following things:

  • The HelpMaster SQL Server database (connection, datareader, datawriter is required)

  • The HelpMaster working folders (read+write access is required)

  • The asp.net temp directory. This will be something like C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files

 

Incorrect IIS Configuration

Ensure that all of the required Windows IIS components are installed. Use the Control Panel > Turn Windows features on or off option

 

[image]

Expand the nodes of Internet Information Services and verify that the following options are installed.

 

[image]

Further information

Please contact PRD Software for further information, or assistance if you continue to have issues with your HelpMaster web portal.