Knowledge Base Article: Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."

Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."

Reports:5

Crystal Reports installed HelpMaster reporting reports cannot be run at this time

HelpMaster > Reports > Anomaly

Reports

9/21/2015 10:01:46 AM

9/21/2015 10:33:33 AM

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Applies to

All versions of HelpMaster.

Summary

Crystal Reports is installed but HelpMaster is saying "Reports cannot be run at this time. You do not have Crystal Reports installed."

Symptoms

The following warning dialogue pops up when attempting to view HelpMaster reports;

[image]

Resolution

Enable the "Skip Crystal Reports installation check" from "User" (ribbon) > "User Preferences" (item) > "General" (tab) > "Advanced" (section) as shown below;

[image]

This issue has been resolved in the latest version of HelpMaster available for download from our web site "Updates and Service Packs" section under the "Support" menu. You must login or register for the "Updates and Service Packs" option to appear.