All versions of HelpMaster
When sending email from within HelpMaster, you have the option to use a different email accounts to send the email. Each of these email accounts may be configured to use different "From" addresses. This is useful if you want to centralise the email. This can be configured in the User preference > Email settings page, or in any Email Template that is used.
Regardless of which email account is used within HelpMaster to send email, ALL persons using that account will need sufficient email permission to use that account.
There are 2 levels of email permission.
HelpMaster permission - the ability to see, select and use the email account from within HelpMaster
Email server permission - the permission to use the email account from the server perspective. This server may be Microsoft Exchange, GMail etc.
The HelpMaster email accounts are described in the HelpMaster helpfile. You can view this information by opening your local HelpMaster help, or on-line here. http://www.helpmasterpro.com/helpfile/hh_goto.htm#desktop/html files/Email overview.htm
Microsoft Outlook / Exchange Environments
Update your operating environment
The first thing to do, is ensure that the Outlook / Exchange environment is up-to-date. Often Microsoft will release service packs and fixes for this environment that has a bearing on security and permissions and the sending of email. Run a "Windows Update" on both client and server machine first to check your operating platform is current.
Set the permissions
In order for a person to send email from an account that is not their personal email account, this person needs the appropriate Exchange permissions to "Send on behalf of" or "Send As" the account they are trying to use.
Also, you need to ensure that your Outlook profile is NOT using "Cached Exchange Mode".
External articles to check
Exchange 2010/2007 Send on Behalf , Send as: http://www.techieshelp.com/exchange-20102007-send-on-behalf-send-as/
How to troubleshoot e-mail messages that are stuck in your Outbox : http://support.microsoft.com/kb/262052
Why an email gets stuck in Outlook Outbox and how to delete a hanging message or make it send: https://www.ablebits.com/office-addins-blog/2013/11/12/email-message-stuck-outlook-outbox/
Office IT Pro Blog: The mysterious Outlook Outbox