Knowledge Base Article: Error when running reports within HelpMaster. Error Number: 53

Error when running reports within HelpMaster. Error Number: 53

Reports:2

Error when running reports within HelpMaster Crystal Reports System.IO.FileNotFoundException: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine Error Number: 53

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Reports

1/16/2009 2:15:07 PM

9/21/2012 11:53:04 AM

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Applies to

HelpMaster version 9 only 

Summary

Unable to run reports. An unexpected error is produced. This may indicate that the Crystal Reports runtime files have not been installed correctly, or have become corrupt and require reinstallation.

Symptoms

When attempting to run any report the following error occurs. 

Error Number: 53
Product: DeskTop
Error Description: System.IO.FileNotFoundException: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.

File name: 'CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304'
at HMP.Reports.clsDisplayReport.e()
at HMP.Reports.clsDisplayReport.GenerateReport(Int32& p_lngReportPKID, String& p_strReportSystemID)

Resolution

Install the Crystal Reports 2008 runtime files. These can be downloaded from here

http://www.helpmasterpro.com/Support/UpdatesServicePacks/Downloadsversion9.aspx