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Database
Running the Database maintenance procedure
Database maintenance plan configuration
Setting up SQL Server for full text Searching to work within HelpMaster
View all 9 articles...
E-mail
Refreshing the HelpMaster Email Manager cache file after mailbox changes
Exchange & Office 365 RBAC permissions requirements for the HelpMaster Email Manager service account.
Email permissions for "Send on behalf of" & "Send As"
View all 12 articles...
FAQ
How to Test HelpMaster Desktop Active Directory Login?
Uploading your database to PRD using PRD's FTP server.
Staff deletion or reassignment to Client
View all 4 articles...
General
Troubleshooting the Email Manager service
Convert Excel Worksheet Data to an XML Data File with an XSD Schema
Logon username / password for the evaluation version of HelpMaster
View all 9 articles...
Installation / Upgrading
Upgrading HelpMaster
Email Manager fails with Office 365 on HelpMaster v15 and older
HelpMaster Service Configuration and Service Account Permissions Requirements
View all 10 articles...
Known error
HelpMaster crashes on startup with error "Unable to load DLL 'mozglue'"
Microsoft Office 365 Click-to-Run editions impede HelpMaster services
Dot.Net Framework v4.0 Initialization Error
View all 14 articles...
Reports
Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."
Creating, updating and fixing custom reports after a version upgrade.
Error when running reports within HelpMaster. Error Number: 53
View all 5 articles...
Web Portal
Allow AD Credentials to be sent via browsers in Firefox and Internet Explorer
Issues after Deploying the Web Portal to a 64 bit Server Operating System
Using Host Names with the HelpMaster web portal.
View all 9 articles...
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