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Database
Running the Database maintenance procedure
Database maintenance plan configuration
Setting up SQL Server for full text Searching to work within HelpMaster
View all 9 articles...
E-mail
Office 365 32 bit edition "Mail" properties are missing from Control Panel
Drag & Drop email to a new HelpMaster job causes an error
Exchange RBAC permissions requirements for the HelpMaster Email Manager service account.
View all 9 articles...
FAQ
Uploading your database to PRD using PRD's FTP server.
Staff deletion or reassignment to Client
How to Register HelpMaster
View all 4 articles...
General
Convert Excel Worksheet Data to an XML Data File with an XSD Schema
Logon username / password for the evaluation version of HelpMaster
Troubleshooting the Email Manager service
View all 9 articles...
Installation / Upgrading
HelpMaster Service Configuration and Service Account Permissions Requirements
Upgrading HelpMaster
Configuring Email Manager to work with Office 365
View all 10 articles...
Known error
Dot.Net Framework v4.0 Initialization Error
The help file crashes and/or freezes when using the search or index
Quick Launch menu not functioning in non-categorized mode
View all 12 articles...
Reports
Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."
Creating, updating and fixing custom reports after a version upgrade.
Error when running reports within HelpMaster. Error Number: 53
View all 5 articles...
Web Portal
Issues after Deploying the Web Portal to a 64 bit Server Operating System
Using Host Names with the HelpMaster web portal.
Challenge authentication response repeats from browser after upgrading to HelpMaster v10 due to Dot.Net v3.5 SP1 security enhancements.
View all 9 articles...
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