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Database
Database maintenance plan configuration
Setting up SQL Server for full text Searching to work within HelpMaster
Export HelpMaster data to a CSV text file
View all 9 articles...
E-mail
Exchange permissions requirements for the HelpMaster Email Manager service account.
Sent Items are not saved to your shared mailbox's Sent Items folder.
"Send As" or "Send on Behalf Of" a shared mailbox no longer works after upgrading from HelpMaster v14 (or earlier) to v15
View all 7 articles...
FAQ
Uploading your database to PRD using PRD's FTP server.
Staff deletion or reassignment to Client
How to Register HelpMaster
View all 4 articles...
General
Logon username / password for the evaluation version of HelpMaster
Troubleshooting the Email Manager service
Improve HelpMaster performance
View all 8 articles...
Installation / Upgrading
HelpMaster Service Configuration and Service Account Permissions Requirements
Upgrading HelpMaster
Configuring Email Manager to work with Office 365
View all 10 articles...
Known error
Dot.Net Framework v4.0 Initialization Error
The help file crashes and/or freezes when using the search or index
Quick Launch menu not functioning in non-categorized mode
View all 12 articles...
Reports
Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."
Creating, updating and fixing custom reports after a version upgrade.
Error when running reports within HelpMaster. Error Number: 53
View all 5 articles...
Web Portal
Issues after Deploying the Web Portal to a 64 bit Server Operating System
Using Host Names with the HelpMaster web portal.
Challenge authentication response repeats from browser after upgrading to HelpMaster v10 due to Dot.Net v3.5 SP1 security enhancements.
View all 9 articles...
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