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Database
Running the Database maintenance procedure
Database maintenance plan configuration
Setting up SQL Server for full text Searching to work within HelpMaster
View all 9 articles...
E-mail
Setting up Email Manager to connect to Office 365 cloud mailboxes via IMAP
Office 365 32 bit edition "Mail" properties are missing from Control Panel
Drag & Drop email to a new HelpMaster job causes an error
View all 10 articles...
FAQ
Uploading your database to PRD using PRD's FTP server.
Staff deletion or reassignment to Client
How to Register HelpMaster
View all 4 articles...
General
Troubleshooting the Email Manager service
Convert Excel Worksheet Data to an XML Data File with an XSD Schema
Logon username / password for the evaluation version of HelpMaster
View all 9 articles...
Installation / Upgrading
HelpMaster Service Configuration and Service Account Permissions Requirements
Upgrading HelpMaster
Configuring Email Manager to work with Office 365
View all 10 articles...
Known error
HelpMaster crashes on startup with error "Unable to load DLL 'mozglue'"
Microsoft Office 365 Click-to-Run editions impede HelpMaster services
Dot.Net Framework v4.0 Initialization Error
View all 14 articles...
Reports
Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."
Creating, updating and fixing custom reports after a version upgrade.
Error when running reports within HelpMaster. Error Number: 53
View all 5 articles...
Web Portal
Issues after Deploying the Web Portal to a 64 bit Server Operating System
Using Host Names with the HelpMaster web portal.
Challenge authentication response repeats from browser after upgrading to HelpMaster v10 due to Dot.Net v3.5 SP1 security enhancements.
View all 9 articles...
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