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Viewing '{{CurrentCategorySearch}}' Articles
Database
Database maintenance plan configuration
Setting up SQL Server for full text Searching to work within HelpMaster
Export HelpMaster data to a CSV text file
View all 9 articles...
E-mail
Sent Items are not saved to your shared mailbox's Sent Items folder.
"Send As" or "Send on Behalf Of" a shared mailbox no longer works after upgrading from HelpMaster v14 (or earlier) to v15
HelpMaster fails to send Email after upgrading to Outlook 2013
View all 6 articles...
FAQ
Staff deletion or reassignment to Client
Uploading your database to PRD using PRD's FTP server.
How to Register HelpMaster
View all 4 articles...
General
Troubleshooting the Email Manager service
Improve HelpMaster performance
About PRD Software - HelpMaster
View all 8 articles...
Installation / Upgrading
Upgrading HelpMaster
Configuring Email Manager to work with Office 365
Vista and Office 2007 compatibility issues with HelpMaster Pro Desktop applications.
View all 10 articles...
Known error
Dot.Net Framework v4.0 Initialization Error
The help file crashes and/or freezes when using the search or index
Quick Launch menu not functioning in non-categorized mode
View all 12 articles...
Reports
Crystal Reports installed but HelpMaster reporting "You do not have Crystal Reports installed."
Creating, updating and fixing custom reports after a version upgrade.
Error when running reports within HelpMaster. Error Number: 53
View all 5 articles...
Web Portal
Using Host Names with the HelpMaster web portal.
Challenge authentication response repeats from browser after upgrading to HelpMaster v10 due to Dot.Net v3.5 SP1 security enhancements.
Web Portal Logs Out After Job is Logged
View all 8 articles...
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