About us

PRD Software

PRD Software is a privately held Australian company headquartered in the nations capital, Canberra.


Our primary focus is to develop software and solutions for the helpdesk, customer support, Information Technology Service Management and Enterprise Service Management sector. Our product HelpMaster is used around the world and helps organisations to streamline their business practices, deliver great customer support, and lower costs.


This support site is our own implementation of HelpMaster, and we use it just like all of our clients, to log, track and manage cases for, sales, support, CRM and more. By using our own product in this manner, you can be assured that PRD Software have a vested interest in making HelpMaster the best possible software we can.


Please use this portal to find information, log support tickets, and browse the knowledge base. Check back often to read the latest news.






Contact Details

The best way to contact PRD Software is from right here on the support portal. Log a job for sales, support, or just give some feedback.


Alternately, contact us via one of the methods below:



[image] 61 (2) 6278 4664





For quotes, prices, licensing, ordering, payment, upgrades etc.

[image] sales@prdsoftware.com.au



Downloading, Installation & Administration Support, Errors, Database access, Reports etc.





PRD Software

PO Box 4028

Hawker ACT 2614



Office hours

We operate on Australian Eastern Standard Time (EST). Our hours of operation are 9:00am to 5:00pm.


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